100 FP to test our support

ChrisGrigg

Administrator
Administrator
USHost247 is still in the training phases for live chat and phone support. I am willing to send you 100FP just for simply testing out live chat support option and asking questions in regard to USHost247.

By doing so, we will be using your chats for training purposes to build additional responses in case your questions are asked in the future.

Once completed, let me know and I will send the FP.

You may reach out to live chat by going to www.ushost247.com and clicking on the chat window in the bottom right.
 
Last edited:

ChrisGrigg

Administrator
Administrator
I just spoke to the support team, it is slow but getting responses.
Thank you. As we continue our training and database of answers, the speed of the responses will be faster. Appreciate your feedback.
 

ChrisGrigg

Administrator
Administrator
Hello.
Just contacted the support service chat right now.
They were online, so the answer was almost instantly, keep it going :)
Hello, just contacted tech support. They were online, estimated wait time - 1 minute.
Very responsive tech support btw.
Thank you. Paid.
 

ChrisGrigg

Administrator
Administrator
@ChrisGrigg - see below. I didn't receive an answer after 5 minutes so I disconnected.

View attachment 7245
Visitor navigated to USHost247 | cPanel Hosting Provider
15:00
Visitor navigated to Pricing Plans | USHost247
V1577649640706965

15:01
Hi, what kind of server reliability and uptime scores do you offer?
15:01
Chat (John) has joined the conversation.
Chat (John)

15:02
Thank you for contacting USHost247 live support.
I understand that you want have query regarding the server reliability and uptime scores.
V1577649640706965

15:03
Correct
Chat (John)

15:06
We provide high performing servers to meet your needs.
We also perform constant server audits to ensure your information is safe with us.
15:07
Our goal is 100% uptime. We strive to keep our uptime 99.9% or higher.
15:08
Our server monitoring pings every 5 minutes.

From your last response, it was 3 minutes. We will continue to work on this.
Thank you.