Solved Changes in the Packages

Discussion in 'Solved Archive' started by Daniel, Jan 29, 2019.

  1. Daniel

    Daniel Seasoned Veteran

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    There are some changes in the works for Packages and I wanted to bring the community in on some of the changes I am making and see what you all think.

    • Currently I am looking at an approximate 10% increase in package costs to adjust slightly for the amount of FP$ that is in circulation
      - Garnet was 35FP$ (or free based on membership length) now 50FP$ (or free based on membership length)
      - Emerald was 150FP$ is now 165FP$
      - Ruby was 350FP$ now 385FP$
      - Marble was 50FP$ now 55FP$ (whoa)
      - Obsidian was 160FP$ now 176FP$

    • Adding an Upgrade for all posts (Garnet = 5FP$, Emerald = 50FP$, Ruby =100FP$

    • Slight modification to all threads upgrades (Garnet was 5FP$ now 10FP$, Emerald was 50FP$ now 100FP$, Ruby was 100FP$ now 200FP$)

    • Added a discount of 10% off the entire package request when users say "Yes" to allowing us to advertise FP on their forum.

    • (not really a change) further advertising the 20FP$ users can get for just leaving a review

    • Post requirement on top of the time requirement in between package requests
      - Garnet requires 3 additional posts on FP along with 7 day time period
      - Emerald requires additional 10 additional posts on FP along with the 14 day time period
      - Ruby requires 15 additional posts on FP along with the 21 day time period
      - Marble requires 5 additional posts on FP along with the 7 day time period
      - Obsidian requires 15 additional posts along with the 15 day time period

    That should sum up what would be changing. Please provide feedback as none of this is set in stone and is still being discussed :)
     
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  2. Ajay

    Ajay I'm The Captain Now

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    Correct me if I'm wrong, but doesn't it just look like the prices have been raised a bit due to the inflation of $FP? :p

    Package team currently has 4 members, so I think they should be able to handle the load without any price changes.
     
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  3. Empire

    Empire Valued Contributor Valued Contributor

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    And those that do have allot of FP aren't going to be using the packages system or if not most members here might not need to. It's like once if not more months that I might request an packages. Only the new sites are opening that more likely use them. Well that new members that has join the forum you have to post an good amount of content to earn your FP$ amount.. At least it's one way getting more content going so GG
     
  4. xXInfectedXx

    xXInfectedXx Former Staff

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    To celebrate the changes, what about a free package week?
     
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  5. Princess MeowsePad

    Princess MeowsePad Chocolate Foot Princess Retired Admin

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    Daniel, I feel you are doing your job well, so please do not take personally what I am about to say because I am only saying it here because it is the latest thread that I feel exhibits a trend. The trend is that staff members will create topics in the Community Matters forum about issues that mean next to nothing while continuing to discuss the serious issues on the forum (a lack of a robust advertisement campaign that leverages social media among other things, a seriously depleted staff pool, the complete lack of community) in the shadows of the private staff forums. This is tantamount to throwing the community (which is crying out for increased transparency and input in decisions) a few crumbs to shut us up. Frankly, the price of packages means very little right now because the two groups that are the most crucial to retain right now, veteran members and brand new members (mostly because there are very, very, very few people who are between there due to the fact that the forum has not retained new members over the past few years), aren't necessarily going to care about them. What they do care about is how FP is going to restore its community, attract new members who will actually stay, attract competent staff members, et cetera. Posting a few threads that openly ask for member feedback doesn't mean that you are increasing your transparency if the topics are about silly things like how topics are displayed in the Promotion Directory and how much packages cost. Just saying.
     
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  6. Ajay

    Ajay I'm The Captain Now

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    Well we had a free review week, and it still went pretty well with 2 1/2 team members.
     
  7. Matthew

    Matthew Retired Administrator Retired Admin

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    Snobo makes a lot of good points. I think a stronger focus would be on how to improve team retention, empower their role, and make the service viable long term. Raising FP prices is so minor and insignificant at this time that it's not going to accomplish the scope you are trying too. I like that you have enthusiasm and are taking these discussions seriously. But the FP inflation won't matter if the team keeps leaving.

    lol, celebrate raising prices with free services.
     
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  8. Daniel

    Daniel Seasoned Veteran

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    Yes, as I stated it's being considered to raise the prices to adjust for the amount of FP$ in circulation...

    You'd think 4, PTM's could keep up but when we have 2 actually active PTM's (including myself) and others with busyness of life it is hard and we are trying.

    I highly appreciate the honest feedback and I am doing all of this of my own accord. I am not sure entirely certain what the other pieces of FP are doing but I can only trust that something is happening. I think that part of my role as a TL is to bring the transparency that I can bring to the community. So far it's worked fairly well for me and it's a heck of a lot better getting feedback now then getting thrashed for it later...or worse making things worse off in this community.

    Again, thank you for your feedback Matthew. I am still struggling with being able to figure out a viable way for me to improve the retention of a team such as the PT. I haven't thrown out the idea of community Package contributions...I am just trying to change one thing at a time...for my own sanity

    You're joking right?
     
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  9. Ajay

    Ajay I'm The Captain Now

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    Sadly, that's the current state of the staff team. People aren't always motivated to do the work.

    I mean, we did a free review week, and got over 10 review requests when it was basically just RTMs, so it could be done in theory.
     
  10. Daniel

    Daniel Seasoned Veteran

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    If my memory serves me correctly activity struggles in the PT isn't anything new. Nonetheless, is there any further feedback regarding the original purpose of this thread?

    Powered by ForumApps
     
  11. Kaynil

    Kaynil Paragon Package Team Valued Contributor

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    Alright, regarding the original post, here are my thoughts.
    • I am fine with the increment on the packages price themselves. I think you can even round up the Obsidian one. 180 FP sounds reasonable. It's 10 comments, it almost sounds like paying 20FP per comment and getting 2 extras.
    • I like the idea of doubling for the all-thread packages since coming up with topics can be very challenging in some of the communities.
    • I am on the fence about charging more for just posts, there is a part of me that feels this is more like a downgrade. I definitely would be interested in hearing if the community finds fine paying a bit more for them, after all, it is still accommodating a special request.
    • I don't know about adding an additional number of posts before requesting again, I don't mind asking for a small amount as a quota if you want to make sure they are active but it should be flat to use the service, not depending on the package. And it should be minimal. This will make it easier on the staff to check than having to memorize/check yet another number tied to the package they are requesting and look easy enough so people don't get discouraged from posting. If you want to be more specific on the quality of the few posts, that is fine.
      ADDED: Just to explain a bit better, the reason I don't like the requirement to be package based, doing that reduces the appeal of asking for a package. I am basically doing a post exchange with Forum promotion to get posts in my community even if I already got enough $FP.

      If you are set in this then I'd suggest to make garnet 5 posts or make the rest incrementing 3 posts rather than five, otherwise, it feels like too much of a bump going from 3 to 10 required posts.
    I hope this can be of help.
     
    Last edited: Feb 7, 2019
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  12. Daniel

    Daniel Seasoned Veteran

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    Thank you for this! This is why I haven't moved forward with completely changing anything yet. I will keep this post on my radar.
     
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  13. Rick Ace

    Rick Ace Administrator Administrator

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    That's a very good point. This could bring additional workload onto the Package Team and also make it more complicated for members.

    I still think @Daniel 's idea was on the right track. :) We needed some change. In my opinion, the idea could use some simplification to make it easier for the team and the requesters.
     
  14. Ajay

    Ajay I'm The Captain Now

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    @Daniel actually proposed to raise the prices though.
     
  15. Grimalkin

    Grimalkin Valued Contributor Valued Contributor

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    @Daniel I hope this isn't hijacking your thread or changing the subject but I had an idea for the package team.

    They use to have the "Kappa" package where a PT member posts on your forum over the course of several days to make the PTM's look more like a regular member posting on a forum. Will they be doing something like that again?
     
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  16. Lämmchen

    Lämmchen Up-and-Coming Sensation

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    I was looking over the packages and I like the above idea because I'm dreading a hit and run and then I can't sign up again for a new package for a while.
     
  17. Grimalkin

    Grimalkin Valued Contributor Valued Contributor

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    The "Kappa" package wasn't really a hit and run. It was an activity package that asked the ptm's to make their posts over the course of several days. With all the packages now, the ptm's will make their posts all in one wack and then you don't see them again until the next time you request a package from them ('m not complaining about the package service here). Basically, the whole point of the "Kappa" package was to make the ptm's look more like a regular member of your forum.
     
  18. Lämmchen

    Lämmchen Up-and-Coming Sensation

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    I meant that the current packages are like a hit and run in a way. I would prefer what you have written above as an option. My members don't trust new sign ups often because they don't return.
     
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  19. Daniel

    Daniel Seasoned Veteran

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    @Grimalkin I wouldn't be against bringing that back. It may need to come at a heftier price tag (FP$ of course) due to the longer commitment. Also, do you remember how many packagers it used or was it just one that took on the request?
     
  20. Grimalkin

    Grimalkin Valued Contributor Valued Contributor

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    Oh, okay. I understand what you mean now. Thank you for explaining.

    Unless I'm mistaken, your forum had to have at least 1,000 posts on it prior to requesting the package.

    You received 8 topics and 20 replies with the "Kappa". 2 package team members were completing the package. So, each packager completed 4 topics and 10 replies if spread out evenly. When I was on the package team, I did 2 topics per day for the first 2 days and then I did 2 replies per day for the other 5 days so it was spread out over the course of a week. Then the other packager would start when I completed my side.
     
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