Contacting Administrators

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CyberFreak

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Apr 7, 2007
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There may come a time where you need to contact the administrators of this forum. Please bare in mind the following points when contacting us:

  1. Please only contact ONE administrator. Do not PM multiple administrators regarding the same issue at the same time. This will cause confusion between us and will not help get your problem solved quicker.
  2. We do get alot of PM daily so please be patient with replies. As we are human, there may be times we can forget to reply to a PM. We are sorry if this happens. If you do not receive a reply in 24-48 hours then feel free to contact us again or contact another administrator. If the issue is serious, you will usually get an faster reply from us as it will take priority over other matters. The same applies for the contact form aswell.
  3. In cases of exchange abuse, these make take longer to get sorted out due to the time it takes to get a reply from the other user(s).
  4. Some generic questions can usually be answered by the community such as "How do I..." questions or "Can I...." questions. Issues such as complaints against other users, staff members, a service you have received or account specific issues should be handled privately.

Recently there has been many cases where multiple admins are dealing with the same issue as it wasn't clear that other admins had been sent the same PM which is a waste of every ones' time. We try and do as much as we can and help as many people as possible so please help us by not wasting our time by sending multiple admins the same PM.
 
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