Staff Guidelines

[BeautifulAngel]

Do you have any staff guidelines on your site? If so what are they and do you find they help?

Right now I'm trying to think of some staff guidelines and rules and what not.

 

[Hissae2]

For each staff member I give them the 'welcome PM' and included a few guidelines. The first time it was only 3 sentences long, but now I have a pretty long list of guidelines to follow.

 

[BeautifulAngel]

A Welcome PM sounds like a good idea, I might do that in the future

 

[Black Angel]

I expect my staff to not only enforce the rules, but to follow them as well. No separate rules are necessary, but I will link them to a few tutorials or provide assistance on how to use the staff features on the board.

 

[Joshua Farrell]

Aside from enforcing rules, I expect staff to post and log into the forum daily, and interact with members in each board. If they go inactive, or don't even post for extended times, I immediately remove them from the position, and won't give them back it, unless they prove to me that they can be active, and is willing to obey the rules.

 

[Nathan]

There's no need for staff guidelines persay, it's all common sense, whatever rules they need to enforce, they also need to follow, simple.

Maybe all they need to know is not to abuse their given power.

 

[Lorcan]

I think that the guidelines for the staff are the rules of the forum, and then you could have a few topics in the staff area, where you have info on how to move topics and such.

 

[Fiona1964]

Aside from enforcing rules, I expect staff to post and log into the forum daily, and interact with members in each board. If they go inactive, or don't even post for extended times, I immediately remove them from the position, and won't give them back it, unless they prove to me that they can be active, and is willing to obey the rules.

What if they are inactive for a good reason and not able to let you know like say been rushed into hospital you can`t really remove them for that

I don`t have rules for my staff as long as they can keep the forum clean from spam and post often also enjoy been on the forum

 

[Joshua Farrell]

If they went inactive because of medical reasons, I probably will put them back into the group.

But from personal experience, almost all the times that I have hired a volunteer for a position, they seem to go inactive for 3 or more months, and when they come back, they immediately break a couple of rules or so, and expect to not get in trouble for it.

Infact, I rarely give back the position that they lost, due to their inactivity and me needing someone to help staff the forum atleast on a weekly basis.

I don't like giving someone a position of power, only to have them go inactive, and if they come back, to immediately go and ruin things, just because they have been having a bad day, week, or month. I have had several moderators that went inactive for short periods of time, and some of those moderators would come back and lock topics, rewrite rules that they don't like, delete posts or topics, and other things that would cause things to go downhill on the forum.

I will give back positions if the reason why they left was truly something that they couldn't stop from happening, but generally I won't give them back positions, unless they prove to me that they will stay and help out.

I know it is harsh, but that is how things ended turning out for me in the past, when I hired staff who didn't know how to be part of a team.