Cant access site or cpannel.

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I cannot access my site xnerogaming.com or the cpannel, it just says in valid login when i try to access cpannel.

THe site is down, i have tried un-blocking my ip from the webserver but its not blocked, my friend also tried login in to cpannel but again it says invalid login.

Please help me, my host http://www.scripthostings.com , apparently all servers are up and there is no scheduled maintainance.

Please help me.

Sorry for bad grammer.

EDIT: now all of a sudden it says my cpannel login page is unavaliable, but my friend can access. HELP!.
 
Ah ok

Also i had a chat with #web on freenode and this was the conversation if it helps:

Code: 
[18] <Dennis8162> HI can you help me with this: http://forumpromotion.net/viewtopic.php?f=54&t=96700
[18] <Dennis8162> please
[18] * Emn1ty ([email protected]) has joined #web
[18] * megatrond ([email protected]) Quit ( Read error: Connection reset by peer )
[18] * maqr (~maqr@httpcraft/hax) Quit ( Quit: :o )
[18] * deeplloyd ([email protected]) Quit ( Quit: leaving )
[18] * megatrond ([email protected]) has joined #web
[18] <Dennis8162> im kinda desperate
[18] <Dennis8162> please help. :(
[18] <powersurge> have you tried doing a tracert to it and see where it fails?
[18] <Dennis8162> no, let me try
[18] * squeakytoy ([email protected]) has joined #web
[18] <Dennis8162> would i type my webservers ip for the ip to trace?
[18] * avjpl ([email protected]) has joined #web
[18] <powersurge> try the domain name first
[18] <squeakytoy> "Live Now: Join the cast of "The Hobbit: An Unexpected Journey" on the red carpet of the Royal Premiere." - http://www.youtube.com/warnerbrosuktrailers?feature=inp-lt-hob
[18] <powersurge> you can try pinging your ip too see if your server is even responding
[18] <Dennis8162> ok
[18] <squeakytoy> this is why you need atleast 2 computer screens
[18] * avjpl ([email protected]) Quit ( Remote host closed the connection )
[18] * IroquoisTwist ([email protected]) has joined #web
[18] <gildean> powersurge: ping might just be blocked, it's quite normal
[18] <Dennis8162> how do i do that sorry? cn i use http://tracert.com/trace_exe.html
[18] <gildean> also the if there's a firewall in front of the server, it might drop the traceroute-packets as well
[18] <powersurge> mmm
[18] <gildean> Dennis8162: what os?
[18] <Dennis8162> windows 7
[18] <gildean> Dennis8162: on windows it's: tracert domainname.tld or tracert xxx.xxx.xxx.xxx
[18] <Dennis8162> k
[18] <gildean> Dennis8162: tracert is already there, you don't need to install anything
[18] <Dennis8162> ok , its command line?
[18] <gildean> yes
[18] <Dennis8162> sorry to ask but whats the command
[18] <powersurge> he gave you the command
[18] <Dennis8162> ah ok thanks ill do it
[18] <Dennis8162> now
[18] <powersurge> I tried it and it seems not to be resolving
[18] <Dennis8162> wtf
[18] <gildean> what's your domain?
[18] <Dennis8162> when i log into the cient area it says my ip may be blocked if i can t access the site or cpannel, BUT when i try to un block the ip, it says that its not even blocked.
[18] <gildean> there are no records for xnerogaming.com
[18] <Dennis8162> :\
[18] <Dennis8162> i got it registered at namecheap
[18] <Dennis8162> and parked on my host
[18] <Dennis8162> its worked fine untill now
[18] <gildean> Dennis8162: btw. for people like you i made this tool to help out with checking dns: http://whois.jit.su
[18] <Dennis8162> thanks :)
[18] * Strategist_ is now known as Strategist
[18] * sarspazam (~sarspazam@unaffiliated/sarspazam) has joined #web
[18] <Dennis8162> well tracert witht he ip works
[18] <Dennis8162> the ip is: http://37.59.34.164
[18] <Dennis8162> im not sure how the tracert results should look, so can you try please.
[18] <gildean> Dennis8162: did your domain expire?
[18] <Dennis8162> no  its valid to next year
[18] <Dennis8162> also the cpannel page dont load
[18] <Dennis8162> to log in *
[18] <gildean> well there are no records for that domain, so the soa has removed the name from it's records
[18] <Dennis8162> wtf
[18] <Dennis8162> it even says its still valind on my name cheap account
[18] <Dennis8162> valid* its still in the active domains lis
[18] <gildean> Dennis8162: who hosts your dns?
[18] <Dennis8162> you mean domain? it namecheap.com
[18] <gildean> they've obviously removed the zones completely, as the changes have propagated around the world
[18] <Dennis8162> :\
[18] <gildean> Dennis8162: no, i mean who hosts the dns, namecheap is a registrar (tho they might also provide dns-services)
[18] * mi (~mi@unaffiliated/mi) Quit ( Quit: Leaving )
[18] <Dennis8162> i dont know much on this, but im hosted with scripthostings.com , i dont know about dn's i have not registered for one, just parked my domain.
[18] <Dennis8162> http://37.59.34.164:2082/ thats my cpannel and the page says its not found
[18] <TKoL> i have a question that will take about 10 seconds to figure out the answer for on your part
[18] <TKoL> on this page -- http://wiki.hashweb.org/view/Buck:tablerows.css --
[18] <TKoL> it says tr.odd
[18] <Extro> Dennis8162
[18] <Extro> DNS updates
[18] <Extro> take up to 72 hours
[18] <TKoL> do you have to label each table row as class="odd" or is that automatic?
[18] <Extro> go into your cmd type ipconfig /flushdns
[18] <Extro> clear your browsers cache
[18] <Extro> etc
[18] <TKoL> does .odd automatically apply to odd rows?
[18] <TKoL> sry* it says .even
[18] <Dennis8162> other people also get this error btw
[18] <Extro> wait
[18] <Extro> its a IP
[18] <Extro> nvm
[18] <Dennis8162> and i registered and parked the domain on : Creation date: 15 Nov 2012 23:58:00
[18] <Extro> DNS wont be the problem
[18] <Dennis8162> yeah
[18] <Extro> lol
[18] <Extro> duno then bro
[18] <Dennis8162> hmm :\
 
Dennis said:
all servers are up and there is no scheduled maintainance.

Please help me.

Sorry for bad grammer.

EDIT: now all of a sudden it says my cpannel login page is unavaliable, but my friend can access. HELP!.
Click to expand...


I wonder if this has been resolved?

And I don't mean to badmouth ScriptHosting but if that's all they said to this fellow "all servers are up and there are no maintenance scheduled" and haven't really looked into helping with whatever the cause may be, that's a shame. I really hope that's not true.
 
More than likely, the server blocked your IP. That is why your friend can access it and you can't. if you don't want to bother your host, you can also flush and renew your IP and that works most of the time. Or you can ask them to check and see if your IP is on the blacklist and ask to be removed.
 
I tried unblocking my ip but it says its not on the block list. also the cpannel login page loads but my friend cant login.
 
Dennis, you need to tell them that. Otherwise get all of your files off and take business elsewhere.
 
I cant acces cpannel even if i wanted to do that.

Btw it was the server status page not the staff that reported no problems.
 
Dennis said:
I cant acces cpannel even if i wanted to do that.

Btw it was the server status page not the staff that reported no problems.
Click to expand...

My answer is if someone else can open your site. 😛 I think I misread what happened here.

This happens to me from time to time. Everything doesn't work, including cPanel, and yet it actually loads fine for everybody else.

You really have a few solutions, owning HolderHost I have seen what people do to solve this and I have helped them out.

1. Wait it out. Eventually your cache, browsing data and your ISP's cache will clear. May take a bit of time. You should not load the site for a few days.

2. Attempt to clear your cache, private browsing data and contact your ISP to clear their cache (I can do this online). Restart everything. http://www.wikihow.com/Clear-Your-Browser's-Cache


3. Switch hosts. One of my clients simply switched hosts when THEY couldn't load their website even though everything was loading fine. If you want, I could give you the same package for the same price with HolderHost.com. (It may say $8 unmetered but that plan is going it will be $3.99 per month and the site isn't operational).

I hope that helps! 😀

-- 15 Dec 2012, 14:12 --

Dean Reacher said:
Dennis said:
all servers are up and there is no scheduled maintainance.

Please help me.

Sorry for bad grammer.

EDIT: now all of a sudden it says my cpannel login page is unavaliable, but my friend can access. HELP!.
Click to expand...


I wonder if this has been resolved?

And I don't mean to badmouth ScriptHosting but if that's all they said to this fellow "all servers are up and there are no maintenance scheduled" and haven't really looked into helping with whatever the cause may be, that's a shame. I really hope that's not true.
Click to expand...

To Dean- It's obvious that this is not the fault of ScriptHostings. I've had the same thing happen to me at HolderHost. I simply replied with a huge list of things the client could try to resolve it from their end. After all that effort, they simply switched hosts. ScriptHostings does a fantastic job and has great uptime: http://www.webhostingstuff.com/uptime/S ... tings.html

-- 15 Dec 2012, 14:24 --

Here is my recommended fix: (finally found a few of the posts I made).

There is a few things you can try to get it back up:

But this software does most of them. http://download.cnet.com/Complete-Inter ... 32305.html

If you want to do it manually:

Flush your DNS:

in Command Prompt type: ipconfig/ flushdns

Clear your private data in your browser: http://www.wikihow.com/Clear-Your-Browser's-Cache

And you should turn on/ off your computer and router.

Otherwise it may be a firewall/ internet security problem OR with me it was my ISP's cache (which thankfully I can turn off).

If that doesn't work, then don't load the sites for around 24 hours + and it may work again.

Use this: https://developers.google.com/speed/public-dns/ - COMPLETELY FLUSH your cache and clear everything as stated above after changing your DNS.

Sam 😀
 
I never said it was ScriptHosting's fault, I merely stated they are doing a terrible job at helping their paid client. Even free clients at SimplixHost are provided with better support. All the possible solutions you're providing are great - unless the server's firewall blacklisted the client's IP, in which case doing most of that won't change anything (unless of course the client gets a new IP from his ISP). And unblocking an IP from the firewall takes less than 30 seconds, so why exactly hasn't the host tried that yet? Also, it's funny that the OP said he opened a ticket yesterday, and the fact that he's still here on FP asking for help, means either they've weren't able to do anything or simply hasn't replied yet - in which either case, is a shame.

I'm sure the OP appreciates all that you've provided and so do I, and I respect you for that.
 
Dean Reacher said:
I never said it was ScriptHosting's fault, I merely stated they are doing a terrible job at helping their paid client. Even free clients at SimplixHost is provided with better support. All the possible solutions you're providing are great - unless the server's firewall blacklisted the client's IP, in which case doing most of that won't change anything (unless of course the client gets a new IP from his ISP). And unblocking an IP from the firewall takes less than 30 seconds, so why exactly hasn't the host tried that yet? Also, it's funny that the OP said he opened a ticket yesterday, and the fact that he's still here on FP asking for help, means either they've weren't able to do anything or simply hasn't replied yet - in which either case, is a shame.

I'm sure the OP appreciates all that you've provided and so do I, and I respect you for that.
Click to expand...

They would have to ask the server owners to whitelist an ip- I am pretty sure they are on a reseller account and I think I know who their provider is. 🙂
 
Hello,

We have reply to the support ticket Dennis has opened yesterday and we have provided a solution. I am not sure if it worked because he has not given us a reply after the solution was posted but it should work.

Also, due to the fact that a lot of clients are being blocked by our firewall, we have not added an IP unblock feature on our main site. This allows them to unblock their IP manually.

Our uptime is perfect, the only problems seems to be the firewall issue which we now have a solution to. We always try our best to reply to support tickets ASAP and you can trust us.

Regards,
Ace
 
master412160 said:
I still got the password issue though. Other then that I'm fine.
Click to expand...

We will also get this fixed shortly.
 
Dennis said:
I cant acces cpannel even if i wanted to do that.

Btw it was the server status page not the staff that reported no problems.
Click to expand...
Sounds like ConfigServer has blocked your IP address.
However, just reset your router then re-try with new IP.
Providing, of course, your ISP gives you dynamic IPs. 🙂
 
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