Contact page or forum?

[Callum93]

Right, for my site http://qualityposting.info I'm considering changing the contact page into a forum where you can enquire/send a PM showing your interest in the services.

Do you think a contact page or a forum is a better idea?

 

[JakJak]

I think a support ticket system is better.

 

[Pixel Pirate]

I agree with the above. I prefer a ticket system over a forum or a contact page.

 

[Callum93]

Well we have a working contact form and I check my emails a few times a day at least to see if anyone has enquired.

As for a ticket system... well no idea to implement.

 

[JakJak]

Why not have a directory such as 'support'. Install a support ticket system into that directory and have a link for people to ask for support?

 

[Callum93]

Ok, I will be downloading osticket.com tonight. 🙂

 

[JakJak]

Quite a ton of support forums/websites etc have a support ticket installed into another directory and they have a link to it. A support ticket is the best way to handle these types of things. 🙂

 

[NeThinGoes]

tbh either contact us or a ticket system seems to work best on forums/sites i've used in the past, but it's up to you which you would feel most confident and happy using 😀

 

[Callum93]

Well I have installed a ticket support system and it will be added to the site later today.