Do you set staff guidelines?
- Thread starter Cyber
- Start date
Bluezone777
Dinner Team Leader
I normally never had any specific guidelines for staff that didn't apply to the community as a whole. Then again, I rarely had more then a few people for a staff team as any board I ran was small and didn't warrant a large team.
D
Deleted member 17779
Whenever I've owned a forum, the staff were always required to follow the same rules/guidelines on the forum that the rest of the community had to follow. I wanted them to kind of set a good example for everyone else that was apart of the forum.
I agree with this comment 100%.
Far too often the staff begin to think of themselves as above everyone else on quite a few forums I've been on and have actually completely ruined my - and likely other member's - experiences.
@TDK, I had that experience once when a mod edited my post and sent me a message stating one rule of the forum. I thought hard about it because to me, my post looked fine. I quit posting on that forum. But after 2 days, the Admin sent me an apology that one moderator was over eager with moderating and there was a mistake done on my post. To be honest, I had decided to quit on that forum but I changed my mind because of that apology. Truly, an incompetent moderator can ruin your forum.
It was really good of the admin to reach out to you like that, showing that he or she does/did care about what happened. That isn't always the case however, and that's truly a shame.
Shannon Apple
Resident
Actually, I've found myself having to undo a couple of warnings from a couple of mods when they were new. The rule I put to them is that they are members first and mods second. You can't go infracting someone just because you don't like their sense of humour. Sometimes it can be a double edged sword, especially if that mod is great and eager to help the forum, on the other hand, they have to understand that people will joke around with each other on wall posts and it's not always malicious.
That's the most common trap for a forum staff - feeling they are mods first and members second. And some posts to them become a personal thing that they become executioners at times. Oh, I had so many experiences with those kind of mods when I was new in forums. And they served me a neat lesson of not trying to get even when my post is "cannibalized" for it will do me no good. I always bear in mind that the internet, the forum in particular, is an international place where the language may have some loopholes. A nice phrase to me may appear bad to others.
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