Ok so I added chatbam.com as an add on domain to my subdomain andrew.stevenjcarr.com
I created FTP and password for chatbam in the cpanel upon adding it as an add on domain. I have tried many times and cannot login using the user and password I made for it. I have also removed it and added the domain many times to add a new account.
It will just be http://chatbam.com/cpanel then you will have to log in with the same cPanel details, you do not get a new cpanel log in for a add on domain. Is this what you mean?
An add on domain doesn't incorporate a new cpanel account. After you've added the account you should see a folder in your FTP under the name of "chatbam.com" or something along those lines, that controls your "chatbam.com" under the add on. Everything you upload there will be the contents of "chatbam.com" 😉
Right, depending on what you mean here are some soloutions:
You cant access FTP:
Install Filezilla, use the login details:
Host: ftp.andrew.stevenjcarr.com Username: [cPanel Username] Password: [cPanel Password] Port 21 [unless your host changed it]
You want to add an addon Domain:
Go into your cpanel
Go into addon domains
Add it there and add the details asked for.
The FTP account for the addon domain will be: [usernameyouhavechosen]@andrew.stevenjcarr.com (without the brackets bit replaced with what is asked for) and the password will be the one you selected.
Really, this suppport should be sent to your host... If they say something you don't understand or don't work reply saying it aint working or what does that mean. If they aren't usefull, complain to managment... lol.
