How do you handle appeals?

[Thomasss]

Whether it's a ban appeal or an appeal for a warning, does your forum allow members to appeal bans, warnings, or restrictions put on them? And if you do, how do members go through the appeal process, or rather who do they contact?


For older forum I have been on, we had an appeals board where only admins could see posts made. All appeals would be sent there, and if they were banned from the forum a email was attached to the ban message and then their email was posted by an admin and discussed like a normal ban appeal. We never allowed members to appeal through personal messages, I'm not sure why but that was the policy.

How do you guys handle appeals?

 

[Reverse Flash]

Uh... don't really have a process set-up ATM as never had to use it, but I'd probably just tell 'em to email me in their 'you are banned' message.

 

[ddoesmc]

On the forum I used to have, there was a google form where you could appeal and a discussion would be made by the Dispute Team which was me, an admin and the team leaders.

 

[Teapot]

I never really had that many members banned in the past in all honesty. So if anything I just allowed them to make a new account for a short amount of time and talk it through with me on there.

 

[THF_Martin]

I have honestly never had to ban someone for rude behavior or anything like that in the 9+ years I have owned forums *touch wood I don't ever have to*. As a result I don't have a system in place but if they wanted too they could just use the contact form to discuss via email but obviously my decision from that would be final.

 

[Cierra]

They can be sent in via the contact form, or by email. The contact form goes to the same email so it doesn't really matter which method.