Is the customer always right?
- Thread starter Jerlene
- Start date
Sometimes they are. I mean, if you might be at some fast food joint, and, this happened many times, the cokes are watery - then that's horrible, because the drinks are often expensive, and are often a major part of a combo.
I don't think that's true because I've seen too many watery drinks and dirty restrooms.
And for sure most customer complaints are valid. But when it comes to understanding products and policies..
"What do you mean you cant give me this plan for X amount? My cousin JUST got the SAME plan for the SAME price!"
No he didn't.
"Why is X channel missing? I've been paying for it for years now bring it back!"
Actually its been on free preview for a month, you've never subscribed to it.
"My internet only goes to 22.8MB/s, but you guys advertise 150mbps!"
Oh, well see internet speed is always measured in megaBITS per second. So 150mbps is 18.75MB/s, you're actually getting a faster speed then you're paying for if you're getting 22.8MB/s.
"WRONG! My brother works in IT and he told me that you're scamming me"
Wha-..
Some cases you could be right - as with tech support.
I'm a manager at a fast food restaurant and I don't think the customer is always right. I can't stand it when a customer comes in, being rude to me for no reason, then has the audacity to say "The customer is always right." No, you're not. We have rules and standards we go by as an LLC and if you don't agree with those, you can leave. As others have said, I can understand if you want a new drink from the drive-thru because the one from the freestyle in the lobby was nasty, sure, I agree with you on that one, here's your new drink. If they're yelling at me over an extra sauce that they said they don't have to pay for or "they got free last time" I just kindly point them to the sign that says "Extra sauce: 25 cents!". It all depends on the situation.
It's tough situation there, cause on one hand, the staff is underpaid, but on the other, they simply often are not keeping the sodas at top notch condition (and I don't mean with spit LOL), nor the restrooms, and possibly they mess up orders.
D
Deleted member 32117
Cause they want everything in hurry as their busy or in rush they want it it like 1 sec they don't realize we are not bots we are humans we do not have speed
Joshua Farrell
FP's Housekeeper
It really depends on the situation and what various company policies are. For example, if you go to the store and a item price states one thing and the date has yet to be passed for the price, and yet the price at point of sale is entirely different, then the customer is right, as price gouging isn't something any store should do, just to get extra income for the store.
Like others have said, it depends on the situation. Sure, sometimes they're right, but sometimes they're not.
I know at my work they often will argue with you over how stuff is done. Course doesn't help when other workers do stuff they shouldn't be and they claim "oh so and so did it before." That and they don't want to pay extra for extra stuff they ask for, stuff like that.
I've had a lot of nasty ones too. I remember one guy made fun cause I couldn't hear his order. >_> I have damage in my one ear which makes it hard to hear, so it was rather jerky. Just lots of stuff like that.
I know at my work they often will argue with you over how stuff is done. Course doesn't help when other workers do stuff they shouldn't be and they claim "oh so and so did it before." That and they don't want to pay extra for extra stuff they ask for, stuff like that.
I've had a lot of nasty ones too. I remember one guy made fun cause I couldn't hear his order. >_> I have damage in my one ear which makes it hard to hear, so it was rather jerky. Just lots of stuff like that.
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