Methods to train your staff?
- Thread starter Katrina
- Start date
Umm, not to hire people that have no ideaI mean if they have no idea how a FOurm work and no knowing what a thread means
Do you have any special procedures to follow for moderating?
saoussen5765
Reputable
They could learn this without having a website because they could be hired as staff members on some folk forums. This is not something that requires learn a lot of time but could be achieved on some couple of months.Umm, not to hire people that have no idea
This is a good discussion
First, it would depend on what are you hiring them to do. For example, if you're hiring them specifically to post an article, then in addition to their writing skills, you could do a simple walkthrough video of creating an article and learning how to post in your forum software.
On the other hand, if you're hiring someone to be a community moderator where there is interaction with members and users, I actually think most community owners don't train their staff enough. You need to emphasize and talk about things like emotional maturity, responding professionally, knowing the guidelines (and all of the gray areas of the guidelines), knowing when to escalate, knowing what teams to confer with, etc! You're essentially training the "middle management" of your community.
First, it would depend on what are you hiring them to do. For example, if you're hiring them specifically to post an article, then in addition to their writing skills, you could do a simple walkthrough video of creating an article and learning how to post in your forum software.
On the other hand, if you're hiring someone to be a community moderator where there is interaction with members and users, I actually think most community owners don't train their staff enough. You need to emphasize and talk about things like emotional maturity, responding professionally, knowing the guidelines (and all of the gray areas of the guidelines), knowing when to escalate, knowing what teams to confer with, etc! You're essentially training the "middle management" of your community.
Demon_skeith
Paragon
Don't think I've ever trained any, just laid out what to do and let them be.
saoussen5765
Reputable
Especially the staff for example could have a second membership to express his feeling and let moderation for just do the moderation work, some forums do such practice by allowing staff having second account for express feeling in the threads and keep staff membership for moderation work.
In some communities, there is actually 1 communal account for all moderators, so then users don't attack 1 specific person.
On the other hand, it also means it's hard for the community owner to track back to individual accountability in case you do need to do any research or audit.
On the other hand, it also means it's hard for the community owner to track back to individual accountability in case you do need to do any research or audit.
saoussen5765
Reputable
There is no chance the account got compromised? Because delivering login or password is not a safe practice at all and some people could watch your activity by remote access to your device. The account could have sort of login code or 2FA or SMS code add to login and password provided to staff.
We had a training session once in RIF. It was very good because there was lots of templates new staff members (mods) have to go through each stage and pass the test in them. It cover all the moderation policies and how to treat some cases. It's just to make out time to create something that covers this training and it's going to be easy for any new staff to go through the process.
I used to work on refineries, for every refinery I did work, I had to watch videos called "orientation" and pass the test.
That would be cool to have for forums. From basic to advance training for different roles.
That would be cool to have for forums. From basic to advance training for different roles.
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