One thing that annoys me with new web hosting companies

[Gizmo]

One thing that annoys me with new web hosting companies is the fact they have no knowledge on the hosting side of things. I asked a host if they could unban my IP as it was blocked by the server by accident, and he had no clue how to do it. I had to spend nearly an hour explaining how it's done.

I mean seriously. If you can't do that and it's a simple task don't bother running a web host. Maybe yes you want money. But you need knowledge or you'll HAVE tons and tons of refund requests.

If you know nothing of running a web host either change the refund policy so they can't request refunds, or close up your host altogether.

*My little rant for today*

 

[AnAccount]

One thing that annoys me with new web hosting companies is the fact they have no knowledge on the hosting side of things. I asked a host if they could unban my IP as it was blocked by the server by accident, and he had no clue how to do it. I had to spend nearly an hour explaining how it's done.

I mean seriously. If you can't do that and it's a simple task don't bother running a web host. Maybe yes you want money. But you need knowledge or you'll HAVE tons and tons of refund requests.

If you know nothing of running a web host either change the refund policy so they can't request refunds, or close up your host altogether.

*My little rant for today*

I've had my IP accidentally banned from my host before, but at least the host I'm with actually has people who know what their doing. I don't always understand their explanations, but they're quick to resolve things, though. Mine was blocked through some sort of firewall or something (thus making it hard for me to access any site on that host, not just my own forum and the main host) but they managed to unblock me in the end and explained what had gone wrong. I'd never be able to explain what they said, because you know how experts are, they always have ten million dollar explanations for some of these problems.

 

[Gizmo]

One thing that annoys me with new web hosting companies is the fact they have no knowledge on the hosting side of things. I asked a host if they could unban my IP as it was blocked by the server by accident, and he had no clue how to do it. I had to spend nearly an hour explaining how it's done.

I mean seriously. If you can't do that and it's a simple task don't bother running a web host. Maybe yes you want money. But you need knowledge or you'll HAVE tons and tons of refund requests.

If you know nothing of running a web host either change the refund policy so they can't request refunds, or close up your host altogether.

*My little rant for today*

I've had my IP accidentally banned from my host before, but at least the host I'm with actually has people who know what their doing. I don't always understand their explanations, but they're quick to resolve things, though. Mine was blocked through some sort of firewall or something (thus making it hard for me to access any site on that host, not just my own forum and the main host) but they managed to unblock me in the end and explained what had gone wrong. I'd never be able to explain what they said, because you know how experts are, they always have ten million dollar explanations for some of these problems.

These sort of hosts should stay as they know what they're on about. You did not have to spend an hour explaining how to get it unblocked so you're lucky. Thank god it was a host for a site I wanted to just visit, and not a host I wanted to use.

 

[AnAccount]

One thing that annoys me with new web hosting companies is the fact they have no knowledge on the hosting side of things. I asked a host if they could unban my IP as it was blocked by the server by accident, and he had no clue how to do it. I had to spend nearly an hour explaining how it's done.

I mean seriously. If you can't do that and it's a simple task don't bother running a web host. Maybe yes you want money. But you need knowledge or you'll HAVE tons and tons of refund requests.

If you know nothing of running a web host either change the refund policy so they can't request refunds, or close up your host altogether.

*My little rant for today*

I've had my IP accidentally banned from my host before, but at least the host I'm with actually has people who know what their doing. I don't always understand their explanations, but they're quick to resolve things, though. Mine was blocked through some sort of firewall or something (thus making it hard for me to access any site on that host, not just my own forum and the main host) but they managed to unblock me in the end and explained what had gone wrong. I'd never be able to explain what they said, because you know how experts are, they always have ten million dollar explanations for some of these problems.

These sort of hosts should stay as they know what they're on about. You did not have to spend an hour explaining how to get it unblocked so you're lucky. Thank god it was a host for a site I wanted to just visit, and not a host I wanted to use.

I agree. That's why it's always best to shop around for a host that has staff who know what they're doing, and who can explain to you why a problem had occurred (especially if it was something that was not supposed to happen to begin with). This is why I also advise forum/blog/website owners of any degree, whether they're just beginning or they're old pros, to read up on reviews of what host you would like to use. Obviously, if the host in question has a bad reputation, or they don't know what they're doing at all (as you've clearly stated in your original post) then apparently they are not the right option and one should look for something else.

Also, the part about explaining how to get your IP unblocked if you were accidentally banned; I wouldn't have been able to do that anyhow, as I don't even know what the standard procedure is. I just know that when I was accidentally banned, I just knew it wasn't anything that I had done wrong, that it was a screw up on the hosts' end. As I said, they apologized and managed to unban me. To be honest, this is the exact reason why running a host has never struck my fancy at all; too many technical end of things to remember, and if a problem comes up on more than one occasion, you'd have to remember the steps you took to solve the problem the first time so you can solve similar problems again, should the need ever arise.

 

[Gizmo]

I would recommend everyone use Empire Hostings. Fast support, amazing hosting, hardly any downtime. Plus it's done by the package team leader here.

 

[Zuinag]

You really need to know what your doing if you want to succeed. This is the reason I usually stay away from new hosts.

 

[neverforget98]

It's not always NEW hosting companies though. It honestly depends on the team they have. I can assure you, my new host, has a very knowledgeable team. The only thing is, we have ALL of our staff in live support (including moderators), and they are trained at certain levels, so you may be transferred from department to department quite a bit. Just a way of organization.

 

[AnAccount]

You really need to know what your doing if you want to succeed. This is the reason I usually stay away from new hosts.

Same here. This is also why I brought up the point that people should read customer reviews on how they liked or disliked the host. Obviously if you hear more bad experiences than good, then it's obvious that the host in question does not have a very good reputation, especially if there are more bad reviews than good. You really are better off going with a host that has been around for a while.

It's not always NEW hosting companies though. It honestly depends on the team they have. I can assure you, my new host, has a very knowledgeable team. The only thing is, we have ALL of our staff in live support (including moderators), and they are trained at certain levels, so you may be transferred from department to department quite a bit. Just a way of organization.

While that may be true to an extent, the longer a host has been around and operating, the better off you'll be. For instance, you could have an admin who does an awesome job with keeping things up to date, informing forum/blog/website owners when a new release of a software is out and if it's safe to update or if there are still bugs to be fixed. So even if just one staff member isn't exactly experienced, doesn't mean they'll all be bad. Like in a real world job, all new employees should be given a chance to show that they do know their stuff. I'm also sure that some sites that have been around longer, would be more than happy to train a newbie staff member before making the decision to promote them.

 

[USHost247]

😛 Taking an IP from the firewall via WHM is fairly easy. I feel sorry if they are trying to run a host and didn't know that. They need to finish reading the manuals :lol:

 

[neverforget98]

😛 Taking an IP from the firewall via WHM is fairly easy. I feel sorry if they are trying to run a host and didn't know that. They need to finish reading the manuals :lol:

Well, in that case, that's pathetic. You should know how to remove an IP from a firewall or whitelist it if you run a host.

 

[CMSVisuals]

😛 Taking an IP from the firewall via WHM is fairly easy. I feel sorry if they are trying to run a host and didn't know that. They need to finish reading the manuals :lol:

Yes, unblocking an IP is a simple WHM task that every host should know how to do.

 

[noreturn]

I agree, I also dont like it when they make open their own reviews and talk them up and when you try them they suck.. So then you loose your money... They need to build trust instead of making their own trust.

 

[AnAccount]

I agree, I also dont like it when they make open their own reviews and talk them up and when you try them they suck.. So then you loose your money... They need to build trust instead of making their own trust.

Okay, I'm seriously lost here. Are you saying that sometimes the staff come out with their own reviews on their own project, rather than posting up customer's/client's reviews? Sounds to me like a nasty case of crappy marketing skills in my book. Because putting up reviews on your own project, host, whatever and making it look as though legit customers have made those reviews, I would actually consider that cheating, wouldn't you? Because by posting garbage like that, it's like they're trying to make people believe that they are in fact a good host, when they know darn well that the exact opposite is true. Cheating, scamming, and lying are things that cross my mind when I think of this.

 

[noreturn]

I agree, I also dont like it when they make open their own reviews and talk them up and when you try them they suck.. So then you loose your money... They need to build trust instead of making their own trust.

Okay, I'm seriously lost here. Are you saying that sometimes the staff come out with their own reviews on their own project, rather than posting up customer's/client's reviews? Sounds to me like a nasty case of crappy marketing skills in my book. Because putting up reviews on your own project, host, whatever and making it look as though legit customers have made those reviews, I would actually consider that cheating, wouldn't you? Because by posting garbage like that, it's like they're trying to make people believe that they are in fact a good host, when they know darn well that the exact opposite is true. Cheating, scamming, and lying are things that cross my mind when I think of this.

Yes you are exactly right on what I meant to say, and I know many host that have done that.

I'm not trying to get a bad reputation Ashley if you were referring to me, but I just know a couple host people that have told me to review there product even though I dont have there service. And I tell them no of course but why would anyone want to get a bad reputation like that?

 

[Gizmo]

Another couple of hosts advertised here today alone. :roll:

 

[AnAccount]

I agree, I also dont like it when they make open their own reviews and talk them up and when you try them they suck.. So then you loose your money... They need to build trust instead of making their own trust.

Okay, I'm seriously lost here. Are you saying that sometimes the staff come out with their own reviews on their own project, rather than posting up customer's/client's reviews? Sounds to me like a nasty case of crappy marketing skills in my book. Because putting up reviews on your own project, host, whatever and making it look as though legit customers have made those reviews, I would actually consider that cheating, wouldn't you? Because by posting garbage like that, it's like they're trying to make people believe that they are in fact a good host, when they know darn well that the exact opposite is true. Cheating, scamming, and lying are things that cross my mind when I think of this.

Yes you are exactly right on what I meant to say, and I know many host that have done that.

I'm not trying to get a bad reputation Ashley if you were referring to me, but I just know a couple host people that have told me to review there product even though I dont have there service. And I tell them no of course but why would anyone want to get a bad reputation like that?

Actually, I wasn't pointing fingers at anyone. Just a general discussion and a general theory. Also, that sounds pretty pathetic to be asked to review a service that you've never used and you probably never plan on using again. That alone sounds ridiculous.

Another couple of hosts advertised here today alone. :roll:

Wow. You know, this seems to be the only way that people realize whether a something like this is for them or not.

 

[Garfiun]

I switched hosts on a blog I was running a few weeks ago. They said they could transfer everything, a few days later they tell me it cant be done and to start again, it seemed like a better host so I did. Then after a few more days my account gets deleted because the package is no longer there and my login details for their forum got deleted to so couldn't contact them. Never restarted the blog after that.

 

[Gizmo]

Hosting site topic, after hosting site topic. I doubt anyone of these new hosting people know how to actually run a host.

 

[etc]

lol.that is exactly the reason why i didn't proceed to going into that business. i bought a domain for a hosting thinking it would be an easy way to get clients while also providing web designing.but since i don't know a thing about doing things and even what to reply to those who will be needing support, i just sell my domain to anyone interested.

 

[rsinger23]

Who does everyone have for their hosting? I have data1 systems.