Stay away from Twention.com

[Gizmo]

Hi

So these guys often advertise themselves on web hosting forums. I just want to let you know that they are not to be trusted.

Basically I have been a customer of Twention.com for a few months... recently they have locked my license for cPanel despite being a paying customer. When I ask them to remove the lock they refuse to. They also will not refund me what I have paid last week.

I am not at all happy with their service.

 

[Cosmic]

Sorry to hear that! 🙁

What do you mean by locking the license? Do you mean they suspended the cPanel account, or do you have a cPanel license for a VPS through them?

 

[Hissae2]

Did they give you a reason why they locked your license? 🙁

 

[Gizmo]

I have a cPanel license through them. I get a page saying that the license cannot be found. They have not provided me a reason obviously as they're a new business they obviously didn't pay for my license correctly.

If I file an escalation since it's an online product who would usually win? Buyer or seller?

 

[Cosmic]

Ah, that's weird. I don't see why they'd refuse to help resolve the issue.

Anyway, I have my cPanel license through cPanel itself rather than a reseller. Think it costs a little bit more, but fortunately I've never had any issues with them.

 

[Gizmo]

What annoys me is they say "We will fix it soon" and days later still waiting. They continue to say this but do not follow through.

Hope I can just get a refund not happy with this company. I've decided to go through Site5 and explained to them my issue and got a free month.

Site5 said they would be happy to migrate my hosting accounts into my Site5 hosting account but they cannot do that if they cannot log into cPanel 😛

Maybe I should give up on my dream of being a web developer. As now I will have to redo my clients websites. Luckily I only have about six but it's trying to get the content again without them getting mad at me - because this isn't my fault. #joysof2015

 

[MasterA]

What annoys me is they say "We will fix it soon" and days later still waiting. They continue to say this but do not follow through.

Hope I can just get a refund not happy with this company. I've decided to go through Site5 and explained to them my issue and got a free month.

Site5 said they would be happy to migrate my hosting accounts into my Site5 hosting account but they cannot do that if they cannot log into cPanel 😛

Maybe I should give up on my dream of being a web developer. As now I will have to redo my clients websites. Luckily I only have about six but it's trying to get the content again without them getting mad at me - because this isn't my fault. #joysof2015

Don't you have a backup of your client's websites?

 

[Gizmo]

It's all sorted now. Shocking that it took quite a while. I keep my backups in WHM and of course I couldn't get into it. But they have sorted it - am slowly changing my clients sites to Site5.com though.

 

[Sam]

It's all sorted now. Shocking that it took quite a while. I keep my backups in WHM and of course I couldn't get into it. But they have sorted it - am slowly changing my clients sites to Site5.com though.

Absolutely always backup offsite and/ or download regular backups to your PC. A cheap storage VPS from https://www.time4vps.eu/ would be perfect for that extra security.

Glad you managed to get everything sorted. 🙂

 

[Gizmo]

I have an Amazon storage account but I was dumb enough to completely forget to set up the backups to go into that.

Mistakes happen. Luckily this one doesn't seem like it's costly and my clients are OK.

 

[Gizmo]

Site 5 moved all the accounts over, and I have just won the escalation so Paypal gave me a full refund 🙂