Your Forum Review
First Impressions & Appearance - (Out of 20)
Your forum has a professional, clean, and user-friendly appearance. Since you're running a hosting provider here, you don't want anything flashy; you want something that's professional and user-friendly. I don't really like the appearance of your logo; I think that it might be a good idea to have a more unique and attractive logo associated with your business. However, that may simply be a matter of personal preference. Other than that, though, I don't think you need to make any changes to your theme. It's exactly the type of professional appearance you want for your business.
Your forum also looks fairly active at a glance. You have a good amount of posts and members, and you don't have any empty forums. However, a few forums are fairly close to being empty. That seems like it should solve itself over time, though; you can't really start topics in support sections.
Overall, your forum looks very professional at a glance. You have some minor activity issues, but they aren't major.
(Scored 17/20)
Site Layout - (Out of 20)
Your layout has some organization issues, and it's unnecessarily long in my opinion. You seem to have some redundant forums that are making your forum look inactive due to the fact that they aren't getting many posts. First of all, I would recommend moving your introduction section to the top category. The introduction forum seems like one that users should see right away when they join. Secondly, I would recommend removing your "Suggestions for Hosting" section and merging that with your "Suggestions and Feedback" forum. It seems very redundant to have two forums for feedback. Those two suggestions will make the top two categories more organized. Next, I suggest a massive reconstruction of the bottom two categories. I would strongly recommend making "The Fun Zone" and "Debate Area" sub-forums under your "General Talk" forum if possible. Then, I would recommend renaming your "Music and Media" forum to "Entertainment." You probably want to keep your general discussion forums as broad as you can so that you don't need to make more. Your "Computers and Networks" category is highly redundant. If you have sub-forum capability, then I would actually recommend making just one forum under "General Lounge" entitled "Computers and Networks." You can have a sub-forum for tutorials and a sub-forum for web development. All other topics can be posted in the forum itself. If you don't have sub-forum capability, then I would recommend renaming your "Help" forum to "Computer Issues & Security" and deleting the "Security" forum. These are just a few suggestions; if you can come up with any additional or better changes to make your index shorter and more organized, then I would recommend making those changes.
(Scored 12/20)
Statistics and Activity - (Out of 20)
As far as I can tell, your host "officially" opened its doors on March 1st. Since then, you've averaged about twenty-one posts per day. Your forum currently has thirty-two posts for each of its forty-nine users. These statistics aren't terrible for a support forum, but they could still be better. It's always nice to see an active support community when you're considering using a host. I notice that none of your clients have advertised their sites on your forum. You may want to invite some of them to do so. Other than that, I don't recommend taking any steps to improve your activity. Having "fake" activity seems fairly pointless on a support forum.
(Scored 11/20)
Staff Moderation - (Out of 20)
It seems like you've got more staff members than you need. I understand that it can take a lot of staff members to run a web hosting company, but it seems like some of your staff members--the moderators and support team members--are just unnecessary. A few of them aren't especially active on the forum, either. If you insist on having such a large staff, then you should make sure that each staff member is participating as actively as possible; make sure that your staff members are replying to introduction threads. I notice that most of the introduction threads only have a few replies when you've got about ten staff members.
(Scored 10/20)
Spelling/Grammar & Professionalism - (Out of 20)
Your descriptions are plain and boring. I understand that it's difficult to describe some of these categories (e.g. the support ones) with excruciating detail, but all of your descriptions are only a few words. You want to make it seem like you pay a good amount of attention to your support forums in addition to running the host. It seems like you're using your descriptions as second titles. Descriptions are there to describe what should be posted in each forum; they're not there to restate the title of each forum. Just see what you can do about this, okay?
(Scored 14/20)
Total Score - 64 (Out of 100)
Final Remarks: Honestly, some of the items in this review don't apply all that well to forums that are purely for support. If I were you, I would pay the most attention to three sections of this review: first impressions/appearance, layout, and staff. Those seem to be the most valuable sections of this review to your forum.
Strong points: You've got a nice theme that gives your forum a professional appearance.
Improvements to make: I would recommend a more "catchy" logo, a restructuring of your forum layout, and some "rearranging" of your staff.
After you have read your review, please click the following link and rate our service to help us make it better for you.... [
Click Here]
.
