What part of your personality do you fake?
- Thread starter USHost247
- Start date
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Deleted member 7467
Not really.
Sometimes I fake customer service.
Working at a hospital, you encounter many individuals that are completely rude to you, and you think of so many things you would like to say..
I simply smile and politely assist them with their requests.
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Deleted member 7467
I try to keep discussion to a minimum and get people out pretty quickly. I work in a school so try to limit my interactions. Out in public, I stay in my own little people watching world, nod my head as I pass people who I make eye contact with, and try to not talk to anyone. I might be an extroverted introvert but I typically try not to initiate conversations unless I know you. My customer service voice is very similar to my day to day voice. I try to keep it like my overall interactions, short, to the point, and feelings free lol
In a setting like mine, not talking to individuals that pass you can cause issues later down the road when other departments start complaining that our security department is lacking customer service skills and communication skills when it comes to speaking to others and de escalating situations without the use of force. ._. as it has happened before. 🙄
Being the Site Supervisor of the department, I have to put on that extra friendly face and get out there and acknowledge other complaints and follow up with individuals with the highest regard to customer service, which in turn can be very tiresome.
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Deleted member 7467
Which can be done the way I do it, you just have to be gifted at making people feel at ease while boring into their soul. It’s a fun aspect of my personality lmao
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Deleted member 7467
I don’t have rbf lol, I’m just blunt and catch people off guard. I’m generally friendly, just quiet. I have a lot of patience but am also extremely intense as an individual. I’ve been in customer service roles in one way or another since high school and I do pretty well. I’m just not the warmest person. It’s hard to explain.I'm going to walk in there tomorrow with the patent pending @Matthew resting bitch face.
I understand what you are attempting to explain.
While the majority of my department has good customer service skills, there are a select few that are just plain out security minded with absolutely no customer service skills.
"Oh? You're being rude to me before I even have a chance at asking how can I help you? Get out. Leave now. Bye!" Now...how could we have approached this differently..."I understand your frustrations right now, and I most certainly know that you want to get back to see your loved one. At the moment, our nursing staff is currently conducting a series of tests which require room to move within the patient area. If I could have you just have a seat for a short moment while I contact the nurse to inquire about an ETA of when I can get you back there. Thank you."
This is the type of approach I normally take for angry visitors in that aspect, but we most certainly have to know when to switch to security minded and leave customer service mind out of it if the customer service isn't solving the issue.
So you would consider yourself more of an introvert than extrovert? I understand, I'm an introvert as well.
Definitely an introvert. People suck the energy out of me!
I become physically exhausted from parties or big group events that I am a part of, and quiet often find myself separating from the group for a little while why I recuperate.
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Deleted member 7467
I wouldn’t consider applying customer service strategies a breach of personality truthfully. I’m quiet but don’t mind speaking when I need too. I also don’t mind being forceful when needed. I use the strategies I need to assess the situation and respond in the best way for that situation. I guarantee though that the way I respond is still representative of my personality. My customer service voice is similar to my normal voice. Even in those situations with tough individuals, maintaining a decently pleasant demeanor even when you want nothing more than for them to go away isn’t necessarily going against one’s personality. I look at it from the perspective of your personality implores you to maintain kindness even when others are not reciprocating. It would be a breach of personality if you went out of your way to present happiness to the customers just because they are distraught when you typically don’t present that level of cheeriness. My customer service is consistent with how I operate for the good and bad. That’s just who I am. I give distraught individuals the same I give happy individuals and apply the appropriate strategies as needed.I understand what you are attempting to explain.
While the majority of my department has good customer service skills, there are a select few that are just plain out security minded with absolutely no customer service skills.
"I understand your frustrations right now, and I most certainly know that you want to get back to see your loved one. At the moment, our nursing staff is currently conducting a series of tests which require room to move within the patient area. If I could have you just have a seat for a short moment while I contact the nurse to inquire about an ETA of when I can get you back there. Thank you."
This is the type of approach I normally take for angry visitors in that aspect, but we most certainly have to know when to switch to security minded and leave customer service mind out of it if the customer service isn't solving the issue.
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Deleted member 7467
Also, same. People mistake me for an extrovert because I am generally outgoing but by golly it wears me out
Better idea to be fake. I have a problem with being too open - as you may have seen. It can backfire.
Well, fake, though, can make you come across as someone way less interesting than someone "more real".
Well, in some jobs - like teaching or law enforcement - being too real can project weakness. It's not just saving face or acting cool.
Well, fake, though, can make you come across as someone way less interesting than someone "more real".
Well, in some jobs - like teaching or law enforcement - being too real can project weakness. It's not just saving face or acting cool.
When you brought up teaching it made me think of teachers of little kids who see their art projects and ooh and ahh over them even though they're hideous. The art. Not the kids LOL
This reminds me of Scrooged where Bill Murray disses his secretary's kid's picture on the wall - LOL.
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