When is it enough?

[CMSVisuals]

Hey, over the past 15 days I have been having troubles with my host. Since the beginning of the month I have experienced 3 (possibly more) outages with my host.

Outage 1-

At first I thought it was simply my internet connection. However, after testing multiple other websites not located on the server I came to the conclusion that my host is out. I waited for about an hour before I contacted my host. About 10 minutes later I get a response saying "Planned Downtime". Hmm... Ok... Shouldn't you have told me? Alright whatever... It was just down for a few hours. We all dealt with it and moved on.

Outage 2- A few days later

Ok, now this is annoying... I just gave you the benefit of the doubt and now your down again? I contact the company within 5 minutes. They didnt have any clue why the server was down. Hmm... I will give them a little longer. Ok, finally 3 hours later the website is backup.

Outage 3- About a week later

WHAT? This is absolutely outrageous! No pun intended... I contact the hosting company as an angry client . I fall asleep at 11PM & wake up at 6AM. The website is still down! By this time I must be headed to work and gone. I contact them on my way out the door. Finally, at 9AMish they contact me saying that I need to change me nameservers over to the new ones. I will be away from my computer for about 12 more hours. I need the server up now! Why didnt they alert their clients they would be changing before hand?

Highlight: I asked them to change my nameservers for me since I was away from my computer. They did this and within an hour everything was back to normal.

Now, I have a few clients myself. They all rely on me to provide top notch services and most have left now. When is it time to move on and find a new host no matter what?

*DO NOT ADVERTISE YOUR HOSTING COMPANY IN THIS THREAD*

 

[Zaborg]

Well I would wait for 1 more downtime, if it happens I would change my host immediately.
Looks like they fixed something, now it should be all working fine.

 

[ForumSource]

I usually give them five chances... After that, I get up and leave.

 

[CMSVisuals]

I usually give them five chances... After that, I get up and leave.

Haha, they have been down around 10 if I go back over the past 6 months.

 

[Jay]

Well then just get a new reseller from a more reputable host. Demand a refund from your current host and say you are moving from them because of all this downtime.

 

[NBK*Twitch]

The best way to avoid this problem is by setting up your own servers.

 

[CMSVisuals]

The best way to avoid this problem is by setting up your own servers.

When you are a new host that is not always the most feasible option 🙂

 

[NBK*Twitch]

The best way to avoid this problem is by setting up your own servers.

When you are a new host that is not always the most feasible option 🙂

If you plan to compete with other hosts and actually be professional you will need your own servers. Resellers will not cut it period. I hate to tell you that,but it is the truth. Just look at the other 100 webhosts that have tried it... wait you can't 😉.

Not trying to be mean just trying to tell you the honest truth.

 

[CMSVisuals]

The best way to avoid this problem is by setting up your own servers.

When you are a new host that is not always the most feasible option 🙂

If you plan to compete with other hosts and actually be professional you will need your own servers. Resellers will not cut it period. I hate to tell you that,but it is the truth. Just look at the other 100 webhosts that have tried it... wait you can't 😉.

Not trying to be mean just trying to tell you the honest truth.

No, I know what you are saying. However, there is NOTHING wrong with starting out on a reseller. You just need to upgrade as soon as you start to get clients. How will clients know that you are on a server that you own or not? As long as the host stays up that is all that matters.

 

[Nebulous]

We were having problems with our host (Hawk Host), people were complaining of slowness all the time. I asked them to move us to a different server in a different city and now we've been smooth sailing since then.

Slowness and downtime is unavoidable wherever you go but its best to keep it to a minimum.