As most of you may have noticed EH was down for several hours earlier this morning. Below you will find details on the reason for the downtime and the steps we have taken to ensure it doesn't happen again.
It was caused by PHP overloading the server due to a massive amount of requests to a single page at once. This was not a hack or an attack as some have asked about but a configuration problem with PHP. This has been corrected and was actually in place in the past. However when we upgraded our server's Operating System for some reason it reset. We have combed through PHP and the server's configuration to ensure there will be no other ill effects from the upgrade and that things are configured correctly.
We apologize for the interruption. We work hard to ensure your sites stay up 24/7 for you and your customers/members. We will work even harder in the future to ensure that something like this will not happen again. Thank you for reading and if you have any further questions feel free to use our ticket system or email us at
[email protected].