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Hmmm I signed up and got the email and everything last night, and now it's still stuck on "Waiting for approval". Does anyone know how long that's supposed to take?
 
imkingdavid said:
Hmmm I signed up and got the email and everything last night, and now it's still stuck on "Waiting for approval". Does anyone know how long that's supposed to take?

I think its 1-2 days, although i'm not 100%. Anyone thats tried this know for sure?
 
imkingdavid said:
Hmmm I signed up and got the email and everything last night, and now it's still stuck on "Waiting for approval". Does anyone know how long that's supposed to take?
Mines been like that for 3 or 4 days now. Getting ready to send a email off to them soon.
 
I just contacted their customer support. Mine has been "Waiting for approval" since the 6th; it's the 9th. They said wait 24 hours, and I did. Now it's getting annoying. But I'll let you know if they say anything important.

EDIT: Ok, they just replied saying to call them. I don't feel like calling them right now. I might later if the domain doesn't get the "Ready" status sometime soon. Here's the email I got in case someone else wants to call and not wait on them to respond to an email:
Thank you for contacting us.

In order for us to assist you further and to have a resolution on this
case directly, you may call us to this information listed below:

US Contact Information: (Support Department)
Phone : 1-866-991-2631 or 1-610-560-1442
Business Hours : 24/7

International Contact Information: (Support Department)
Phone : 1 610-560-1620
Business Hours : 24/7

UK Contact Information: (Support Department)
Phone : 0871 641 21 21; option 2
Business Hours : 24/7

So we can be able to ask you more questions about this case and some
account information for security purposes.

If you have any further questions please do not hesitate to contact us.

😉
 
I meant to say the promotion is not available for people in the UK
 
imkingdavid said:
I just contacted their customer support. Mine has been "Waiting for approval" since the 6th; it's the 9th. They said wait 24 hours, and I did. Now it's getting annoying. But I'll let you know if they say anything important.

EDIT: Ok, they just replied saying to call them. I don't feel like calling them right now. I might later if the domain doesn't get the "Ready" status sometime soon. Here's the email I got in case someone else wants to call and not wait on them to respond to an email:
Thank you for contacting us.

In order for us to assist you further and to have a resolution on this
case directly, you may call us to this information listed below:

US Contact Information: (Support Department)
Phone : 1-866-991-2631 or 1-610-560-1442
Business Hours : 24/7

International Contact Information: (Support Department)
Phone : 1 610-560-1620
Business Hours : 24/7

UK Contact Information: (Support Department)
Phone : 0871 641 21 21; option 2
Business Hours : 24/7

So we can be able to ask you more questions about this case and some
account information for security purposes.

If you have any further questions please do not hesitate to contact us.

😉
Did you ever call them?
 
fords8 said:
Did you ever call them?
Never got around to it. If anyone wants to, you're welcome to. 😉

Just out of curiosity, has anyone actually gotten a working domain from this deal (aka it doesn't stay on "Waiting for approval")?
 
Hitakashi said:
i actually have. it's working fine.
Hmmm... well it's been a week for me. If it's not working by this weekend I think I'll call them. Thanks for letting us know though.
 
imkingdavid said:
fords8 said:
Did you ever call them?
Never got around to it. If anyone wants to, you're welcome to. 😉

Just out of curiosity, has anyone actually gotten a working domain from this deal (aka it doesn't stay on "Waiting for approval")?
I get a chance today, I will call them.

EDIt: I did call them and they said I have to cancel the domain. Then basicly redo the whole process like I was ordering it again. This is a issue they are having. Some people it will not happen too.

To cancel: https://cancel.1and1.com

In the cancel part, the domain says ready. LOL

Ok, the guy on the phone says it could be 12 hours.
 
@fords8 - Thanks for the information. I was going to call this weekend if no one else did, but you saved me the trouble. Alright... I just went through the steps to cancel it, including the confirmation email.

However, the domain is shown as "Already registered" if I attempt to try again. Too bad. I guess I'll either wait and see if it works later or just choose a different one.

Anyway, thanks. Hopefully this won't happen again. xD
 
Anyone of you's think you can grab me one, don't have a credit card, Pm me if interested, 2 +rep.
 
fords8 said:
imkingdavid said:
@fords8 - Thanks for the information.
No problem!

However, the domain is shown as "Already registered" if I attempt to try again. Too bad. I guess I'll either wait and see if it works later or just choose a different one.
Wait a few and see if you can grab it.
Ok, now it's showing up as "deleted" in the status box. I still cannot register it. Gah. Well, I guess I'll wait even longer. :roll: EDIT: and literally right after I posted this, it started showing up as "available". Time to try this again. I'll let you know if it works or not!

Here's a little rant aimed at no one in particular: So far I am very dissatisfied with 1and1's service. In fact, I had a run in with their bad service a while back when trying to update a client's phpBB version (long story short, it kept giving me a 503 error, and the site was eventually updated locally and uploaded back up to the server). I'd like to give them the benefit of the doubt, but it's hard after repeated problems.

If it weren't for this free domain promotion, I would not even consider doing business with them, and you can be sure that as soon as the 1 free year is up, I will be transferring to a better solution. That is, if I ever get the 1 year promotion to work. :roll: /rant 😳
 
Alright, so finally I checked today and the domain is "ready" and I can edit nameserver information.

However, it was not working with the domain I originally wanted, so I had to choose a different domain, then it worked after a while (I think it's been like 3 days since I ordered it). Needless to say, after all this headache, I'm transferring to HawkHost where I have my other domain registered once the free year is up.
 
They sent me a invoice like 3 days later but domain is still waiting for approval :\
 
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